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Support

How can we help?

Kaset is free, with no account and nothing to sign in to. If something is not working, here is the quickest way through.

Do I need an account?

No. There is no account, email or sign-in. Your library lives in a private database on your device, and the app works offline.

How do I move over from TV Time, Trakt or IMDb?

Open Settings, then Data, and pick an app under Import from other apps. Kaset reads exports from TV Time, Trakt, IMDb, Sofa, and AniList or MyAnimeList, matches every title and brings your shows, movies and watch history across. You can leave the screen while it runs; Kaset lets you know when it is done.

How do I use Kaset on more than one device?

Turn on iCloud Sync or Google Drive Sync in Settings. Your library, watch history and notes are mirrored to your own private storage and kept in step across your devices. They never go to a Kaset server.

How do I back up my library?

In Settings › Data, Export my data saves your whole library and watch history to a file you can keep or move to another device. Import Kaset backup restores it, and titles you already have are merged, not duplicated.

I did not get an alert for a new episode

Check that notifications are allowed for Kaset in your system settings and that New episodes and releases is on under Notifications. Alerts are scheduled on your device from air dates Kaset already downloaded, so they work offline, but a show delayed after Kaset last refreshed can still alert on its old date. Send a test notification shows whether alerts reach you at all.

How does the assistant work?

Kaset Intelligence runs on your own AI key. Kaset does not resell AI: connect a key from Google, OpenAI, Anthropic or xAI and the assistant runs on your account. The key stays in your device's keychain and only ever goes to the provider you picked. Turn it off and nothing is sent.

Can I connect Trakt or Simkl?

Yes. Under Tracker accounts, connect your account to keep your watch history in step on both sides. Kaset stays fully usable offline either way.

A title shows old details or the wrong language

Refresh all metadata in Settings › Data re-downloads every title's genres, cast and text in your current app language. It runs in the background, so you can keep using the app.

How do I delete my data?

Delete all data in Settings › Data removes your library, watch history, notes, ratings, tags and collections. It cannot be undone, so export a backup first if you might want it back.

Still stuck?

Email us and tell us what is happening. In the app, Settings › Contact & Support fills in your app and device details so we can help faster.

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